Welcome to Carhartt WIP Sales’ FAQ section. We’ve compiled answers to common questions about our premium workwear and urban-ready shipping options. Can’t find what you need? Email our Seattle crew at [email protected].
Product Questions
What makes Carhartt WIP workwear different?
Our products blend industrial durability with street-smart style, crafted for urban explorers who demand both functionality and fashion. From reinforced stitching in our jeans to temperature-regulating knitwear, every piece is built to withstand city life.
Do you carry seasonal collections?
Yes. Our Outerwear selection expands in winter, while Swimwear and Shorts dominate summer offerings. The Living + Gifts section features year-round accessories perfect for workwear enthusiasts.
How do I choose the right size?
Carhartt WIP maintains consistent sizing across collections. Refer to individual product measurement charts (in centimeters) and consider sizing up if you prefer a looser fit—our workwear-inspired cuts are designed with mobility in mind.
Shipping & Delivery
What shipping options are available?
- Express Workhorse Delivery: $12.95 flat rate worldwide via DHL/FedEx (10-15 business days)
- No-Rush Shipping: Free on orders over $50 via EMS (15-25 business days)
Why don’t you ship to some Asian countries?
Certain regions have customs restrictions that prevent reliable delivery. We’re actively working to expand coverage—check back periodically or email us for specific country updates.
How are duties and taxes calculated?
For orders under $800, we cover all customs documentation with no surprise fees. Larger orders may incur local import charges—we recommend checking your country’s regulations before purchasing.
Returns & Exchanges
What’s your return policy?
You have 15 days from delivery to initiate returns for items that don’t meet our durability standards. All returns must be unworn with original tags attached. Email [email protected] with your order number to begin the process.
Do you offer exchanges?
Currently, we process returns followed by new orders for size exchanges. This ensures you receive fresh inventory that meets our quality check standards.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using tracked services—your refund will be processed once we receive and inspect the returned items.
Payments & Security
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted—we never store your full payment details on our servers.
Why was my card declined?
Common reasons include: insufficient funds, international transaction blocks (contact your bank), or mismatched billing information. For persistent issues, try PayPal as an alternative payment method.
When will I be charged?
Your payment method is authorized at checkout and charged when your order ships (typically within 1-2 business days after placement).
Account & Order Management
How do I track my order?
You’ll receive a tracking number via email when your package dispatches. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates—including customs clearance progress.
Can I cancel or modify my order?
Orders can be canceled within 2 hours of placement by emailing us immediately. Once our Seattle team begins processing (usually same-day), modifications aren’t possible due to our efficient workflow.
Do you offer wholesale accounts?
Currently, we focus on direct-to-consumer sales to ensure authentic Carhartt WIP products reach individual customers worldwide. We don’t offer wholesale or distributor programs.
Still have questions? Our Seattle-based crew speaks fluent workwear—reach us at [email protected]. Response time: 24-48 hours (excluding weekends).
© 2025 Carhartt WIP Sales | 3328 Main Street, Seattle, US 98109