At Carhartt WIP Sales, we approach shipping and returns with the same workwear-inspired efficiency that goes into crafting our urban exploration gear. Whether you’re stocking up on durable outerwear or upgrading your knitwear collection, our policies are designed for straightforward global service.
Shipping Information
Order Processing
Our Seattle crew processes all orders within 1-2 business days of payment confirmation. You’ll receive tracking information via email once your package ships.
Shipping Methods & Timelines
We offer two reliable shipping options tailored for our global urban explorers:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipping
- Includes full tracking and faster customs clearance
- Free Shipping (Orders $50+) – via EMS
- Delivery within 15-25 business days after shipping
- Basic tracking available
Note for International Customers: Some Asian regions and remote areas may experience extended delivery times or additional customs fees. Our crew can’t control these government-imposed charges.
Returns & Exchanges
If your workwear-inspired gear doesn’t meet expectations, our Seattle-based returns crew will handle your request with industrial efficiency.
Return Policy Basics
- 15-day return window from delivery date
- Items must be unworn, unwashed with original tags and packaging
- Proof of purchase required
- Customers responsible for return shipping costs unless item is faulty
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Underwear & Nightwear
- Swimwear
Exceptions are made for faulty items – contact us immediately if you receive defective merchandise in these categories.
How To Return
- Request Authorization
Email [email protected] with:
- Your order number
- Items for return (product name, size, color)
- Reason (wrong size/defective/change of mind)
- For exchanges: specify desired replacement
- Pack Securely
Use original packaging when possible – durability matters in transit.
- Ship Back
Send to our Seattle HQ using a trackable service:
Carhartt WIP Returns
3328 Main Street
Seattle, US 98109
Return Shipping Recommendations
- US Customers: USPS Priority Mail with tracking ($7-$15)
- International: DHL Economy ($15-$30 depending on region)
Refund Process
Once received at our Seattle warehouse:
- Processing Time: 3-5 business days
- Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
- Timeline: 5-10 business days to appear in your account
Exchange items ship within 2 business days after return processing.
Damaged or Faulty Items
Found a manufacturing flaw? Contact us immediately at [email protected] with photos. We’ll cover return shipping and expedite your replacement.
Need Help?
Our workwear-obsessed support team responds within 24-48 hours: